At Copia we use Redmine as a project management tool and a helpdesk. Clients can email in support requests for the team to assign and work on. In general, Redmine works well as a helpdesk but occasionally a client will email in something that’s easier to understand as a formatted HTML email — this gets lost in translation when Redmine converts it to plain text.
To solve this, I’ve written a plugin to attach the HTML parts of the email, as well as the full email source, to the issue when it is created or responded to.
Installation is really simple, just follow the generic plugin installation instructions on the Redmine wiki.
Find out more, and grab the source code on GitHub: arronwoods/redmine_email_attach
